Policies

Company: Mihail Dimishkov
Email: support@realgglobal.com

RealG respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how RealG collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

Where applicable, this Privacy Policy is intended to comply with the requirements of the EU General Data Protection Regulation (“GDPR”) and other applicable data protection and privacy laws.

Nothing in this Privacy Policy is intended to limit any mandatory privacy or data protection rights that apply under applicable law.

1. Data Controller

The company responsible for the processing of personal data in connection with the RealG website and services is:

RealG
Email: support@realgglobal.com

For privacy-related questions, requests, or concerns, customers may contact us at the email address above.

2. Personal Data We May Collect

Depending on how you interact with RealG, we may collect different categories of personal information.

This may include:

Contact and Customer Information

• full name;
• email address;
• telephone number, where provided or required;
• billing address;
• shipping address; and
• other information voluntarily provided to us.

Order and Transaction Information

When you place an order, we may process information such as:

• order number;
• products purchased;
• order value;
• shipping information;
• billing information;
• payment status;
• transaction-related information; and
• information necessary to process returns, refunds, replacements, or customer support requests.

RealG generally does not need to receive or store your complete payment-card number when payment is processed through a third-party payment provider.

Communication Information

If you contact RealG, we may process:

• your name;
• email address;
• order information;
• the contents of your communication;
• attachments, photographs, or documents you provide; and
• information necessary to respond to your request.

Technical and Usage Information

When you visit our website, certain technical information may be processed, depending on the technologies and services used on the website.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• language settings;
• referring website;
• pages visited;
• date and time of access;
• technical identifiers;
• website interaction information; and
• security or diagnostic information.

Some information may be collected automatically through cookies or similar technologies.

3. How We Use Personal Data

RealG may use personal data for purposes including:

• processing and fulfilling orders;
• processing payments;
• arranging shipping and delivery;
• communicating with customers;
• providing customer support;
• processing returns, refunds, replacements, and complaints;
• verifying or protecting transactions;
• preventing fraud, abuse, and unauthorized activity;
• maintaining and securing our website;
• improving our website, products, and services;
• complying with legal and regulatory obligations;
• maintaining business and transaction records;
• establishing, exercising, or defending legal claims; and
• sending marketing communications where legally permitted and, where required, based on consent.

We only process personal data for legitimate and relevant purposes connected with our business activities.

4. Legal Bases for Processing

Where GDPR applies, RealG processes personal data on one or more of the following legal bases under Article 6 GDPR:

Performance of a Contract

We may process personal data when necessary to enter into or perform a contract with you, including processing orders, payments, delivery, returns, refunds, and customer support.

Legal Obligations

We may process personal data where necessary to comply with legal obligations, including accounting, tax, consumer protection, record-keeping, and other applicable legal requirements.

Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided that these interests do not override the applicable rights and freedoms of the individual.

Examples may include:

• preventing fraud and abuse;
• protecting our website and systems;
• maintaining business records;
• handling disputes;
• enforcing our terms and policies;
• improving services; and
• establishing, exercising, or defending legal claims.

Consent

Where legally required, RealG may process personal data based on your consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

RealG may use cookies and similar technologies to operate, secure, analyze, and improve the website.

Cookies may be used for purposes such as:

• keeping the website functional;
• remembering preferences;
• maintaining shopping-cart or checkout functionality;
• security and fraud prevention;
• analytics;
• performance measurement; and
• marketing or advertising, where applicable.

Where consent is legally required for the use of cookies or similar technologies, RealG will request the appropriate consent before using them.

Under applicable German law, storing information on or accessing information from a user's device may require consent unless a statutory exception applies, including where the technology is strictly necessary to provide a service expressly requested by the user.

You may also be able to control certain cookies through your browser or the website's cookie settings.

Disabling certain cookies may affect the functionality of the website.

6. Payment Processing

Payments may be processed through third-party payment service providers.

Depending on the payment method selected, relevant payment information may be transmitted directly to the applicable payment provider.

Payment providers may process personal data according to their own privacy policies and legal obligations.

RealG does not intentionally request or store complete payment-card information unless this is specifically necessary and legally permitted.

Where required, payment information may be processed for transaction verification, fraud prevention, accounting, refunds, and legal compliance.

7. Shipping and Fulfillment

To fulfill orders, RealG may share necessary customer information with third parties involved in processing and delivering an order.

Depending on the order, these parties may include:

• fulfillment providers;
• warehouses;
• suppliers;
• logistics providers;
• shipping carriers;
• postal services;
• customs or import authorities; and
• other service providers necessary to complete delivery.

Information shared may include information such as:

• customer name;
• shipping address;
• contact information;
• order details; and
• information required for customs or delivery.

Only information reasonably necessary for the relevant purpose should be shared.

8. Service Providers and Data Processors

RealG may use third-party service providers to operate its business and website.

These may include providers of:

• website hosting;
• ecommerce infrastructure;
• payment processing;
• order fulfillment;
• shipping and logistics;
• customer support;
• email communication;
• analytics;
• security;
• fraud prevention;
• IT infrastructure; and
• other business services.

Where required by applicable law, RealG will take appropriate measures when engaging third parties that process personal data on our behalf.

Service providers may only receive the information reasonably necessary to perform their relevant services.

9. International Data Transfers

Because RealG sells internationally and may use service providers located in different countries, personal data may be processed or transferred outside the European Economic Area (“EEA”).

Where GDPR applies and personal data is transferred to a country outside the EEA, RealG will use an appropriate legal mechanism where required, such as:

• an adequacy decision;
• appropriate safeguards, including applicable Standard Contractual Clauses; or
• another legally recognized transfer mechanism.

The exact safeguards may depend on the service provider and the circumstances of the transfer.

Customers outside the EU may also be protected by different privacy and data protection laws depending on their country of residence.

10. Data Retention

RealG does not retain personal data for longer than reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• the purpose for which the information was collected;
• whether an active customer relationship exists;
• legal, accounting, or tax requirements;
• dispute resolution;
• fraud prevention;
• legal claims; and
• other legitimate business or legal requirements.

Where personal data is no longer required and there is no legal reason to retain it, RealG may delete, anonymize, or otherwise securely dispose of it.

11. Data Security

RealG takes reasonable technical and organizational measures designed to protect personal data against:

• unauthorized access;
• unauthorized disclosure;
• accidental loss;
• destruction;
• alteration; and
• other unlawful or unauthorized processing.

However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, devices, passwords, and personal information.

12. Fraud Prevention and Security

RealG may process certain information to detect, investigate, and prevent:

• fraudulent transactions;
• payment abuse;
• unauthorized access;
• chargeback abuse;
• false or abusive claims;
• malicious activity;
• misuse of the website; and
• violations of our policies or terms.

Where necessary and legally permitted, relevant information may be shared with payment providers, service providers, authorities, legal advisers, or other parties involved in preventing or investigating unlawful activity.

13. Marketing Communications

RealG may send promotional or marketing communications where permitted by applicable law.

Where consent is required, marketing communications will only be sent after the appropriate consent has been obtained.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting:

support@realgglobal.com

Unsubscribing from marketing communications does not necessarily stop essential transactional or service-related communications, such as order confirmations, shipping updates, refund information, or customer-service communications.

14. Your Privacy Rights

Where GDPR or other applicable privacy laws provide these rights, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a competent data protection supervisory authority.

These rights are subject to applicable legal conditions and exceptions.

For example, RealG may be required to retain certain information to comply with legal, accounting, tax, fraud-prevention, or other legal obligations.

The GDPR provides data subjects with rights including access, rectification, erasure, restriction, objection, and data portability, subject to the conditions set out in the Regulation.

15. How to Exercise Your Rights

To submit a privacy-related request, contact:

support@realgglobal.com

To help protect customer information, RealG may need to verify the identity of the person making the request before providing access to or changing personal data.

RealG will handle valid privacy requests within the timeframe required by applicable law.

16. Children's Privacy

RealG's website and services are intended for general consumers and are not specifically directed at children.

RealG does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to RealG in circumstances where such collection was not appropriate, please contact us at:

support@realgglobal.com

17. Third-Party Websites and Services

The RealG website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

RealG is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Customers should review the privacy policies of third parties before providing personal information to them.

18. Legal Disclosures and Business Transfers

RealG may disclose personal information where reasonably necessary to:

• comply with applicable law;
• respond to lawful requests from authorities;
• protect the rights, property, or safety of RealG, customers, or others;
• prevent fraud or unlawful activity;
• enforce contracts or policies; or
• establish, exercise, or defend legal claims.

If RealG undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction where legally permitted and subject to applicable privacy requirements.

19. No Sale of Personal Data

RealG does not sell personal data in the ordinary meaning of selling customer information as a standalone commercial product.

However, certain privacy laws may define terms such as "sale," "sharing," or "targeted advertising" differently.

Where such laws apply to RealG and impose specific requirements, RealG will comply with the applicable legal obligations.

20. Automated Decision-Making and Profiling

RealG does not intend to make decisions producing legal or similarly significant effects based solely on automated processing unless permitted and carried out in accordance with applicable law.

Where legally required, information regarding automated decision-making or profiling and the relevant rights will be provided to affected individuals.

21. Changes to This Privacy Policy

RealG may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to technology;
• changes to our data-processing practices;
• changes to legal requirements; or
• other operational or regulatory developments.

The updated version will be published on this page with a revised "Last Updated" date where appropriate.

Customers are encouraged to review this Privacy Policy periodically.

22. Worldwide Customers

RealG sells products worldwide.

Customers outside the EU may be subject to different privacy, data protection, consumer protection, marketing, and electronic communications laws depending on their country of residence.

Where mandatory local privacy laws apply to a customer or transaction, those laws may provide additional rights or obligations that apply to the relevant processing.

Nothing in this Privacy Policy is intended to remove or restrict mandatory rights provided by applicable local law.

23. Contact

For questions, concerns, privacy requests, or requests relating to personal data, please contact:

RealG
Email: support@realgglobal.com

We will review privacy-related requests and respond in accordance with applicable law.

24. Applicable Law and Mandatory Rights

This Privacy Policy is intended to operate together with applicable data protection and privacy laws.

Nothing in this Privacy Policy excludes, restricts, or limits any mandatory privacy or data protection rights that cannot legally be excluded or limited.

Where applicable law provides greater protection or additional rights than those described in this Privacy Policy, the applicable mandatory legal requirements will prevail.

Email: support@realgglobal.com

General

RealG ships orders worldwide through third-party fulfillment partners, suppliers, warehouses, and shipping carriers.

Delivery times may vary depending on the destination, shipping method, carrier, fulfillment location, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

All delivery information provided by RealG is subject to applicable mandatory consumer protection laws. Nothing in this Shipping & Delivery Policy is intended to exclude or limit rights that cannot legally be excluded or limited.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on:

• product availability;
• order volume;
• warehouse or fulfillment location;
• supplier processing times;
• weekends and public holidays;
• payment verification; and
• other operational circumstances.

Any processing-time estimate shown on a product page, checkout page, or order confirmation is an estimate unless expressly stated otherwise.

Order processing time and shipping/delivery time are separate periods. The delivery estimate does not necessarily begin until the order has been processed and handed to the applicable shipping provider.

2. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, fulfillment location, shipping method, carrier, customs procedures, and other circumstances.

Unless a specific delivery date or period has been expressly agreed as legally binding, delivery estimates are provided for guidance only and are not guaranteed.

Delays may occur due to:

• carrier or postal service delays;
• customs processing;
• import procedures;
• weather conditions;
• holidays;
• high shipping volumes;
• transportation disruptions;
• incorrect or incomplete delivery information;
• remote destinations;
• local delivery conditions; or
• other circumstances outside RealG's reasonable control.

For international orders, delivery times may vary significantly between countries.

Nothing in this section limits any mandatory delivery rights that apply under applicable law.

3. Shipping Delays

A delay in tracking updates or delivery does not automatically mean that a shipment is lost.

Where a shipment is delayed, customers should allow a reasonable additional period for delivery where applicable.

If a shipment appears significantly delayed, customers may contact RealG at support@realgglobal.com with their order number.

RealG may review available tracking information and, where reasonably possible, contact or assist with the relevant carrier or fulfillment partner.

Where applicable law provides specific rights or remedies for delayed delivery, those rights remain unaffected.

4. Delivery Timeframes & EU Orders

For customers protected by mandatory EU or German consumer law, applicable statutory delivery requirements apply.

Unless a different period has been validly agreed, applicable law may require delivery within a specified statutory period.

If RealG does not deliver within the applicable agreed or statutory timeframe, customers may have legal rights to request delivery within an additional reasonable period and, where legally permitted, cancel the order and receive a refund.

RealG will comply with mandatory delivery obligations applicable to the relevant transaction.

5. Carrier Delays

RealG uses third-party carriers, postal services, logistics providers, suppliers, and fulfillment partners.

Delivery timing may be affected by circumstances occurring during transportation, including:

• carrier delays;
• customs processing;
• transportation disruptions;
• missed delivery attempts;
• local postal delays;
• weather conditions;
• operational disruptions; and
• other circumstances affecting the delivery network.

RealG will provide reasonable assistance in addressing delivery issues where possible.

However, carrier-related delays do not automatically create a right to compensation beyond any rights or remedies required by applicable law.

Nothing in this section transfers or excludes any responsibility that RealG is legally required to retain.

6. Tracking Information

Tracking information may take some time to become active or update after shipment.

The creation of a tracking number does not necessarily mean that the package has already reached the destination country or local delivery carrier.

Tracking information may temporarily show limited updates or gaps due to:

• transportation between facilities;
• customs processing;
• international transfers;
• handovers between carriers;
• delayed scanning; or
• other logistical processes.

A temporary lack of tracking updates does not necessarily mean that a shipment is lost.

7. Customs, Duties & Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country.

Where such charges are legally payable by the customer, the customer may be responsible for them unless otherwise stated at checkout or required otherwise by applicable law.

Customers are responsible for providing accurate information required for customs or delivery purposes.

Customs procedures may also cause additional delivery delays.

RealG does not guarantee that every destination will apply the same customs, tax, or import requirements.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

This may include:

• full name;
• street and house number;
• apartment, unit, or building information where applicable;
• city;
• postal code;
• country;
• telephone number where required; and
• other information necessary for delivery.

RealG is not responsible for delivery problems caused by incorrect, incomplete, outdated, or insufficient information provided by the customer, except where applicable law provides otherwise.

Customers should contact RealG as soon as possible if they identify an error in their shipping information.

RealG cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

9. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses delivery, fails to collect a package, or otherwise prevents delivery, the carrier may make additional delivery attempts or return the shipment.

Where permitted by applicable law, RealG may charge or deduct reasonable and actual costs directly resulting from a customer-caused failed delivery, including additional shipping, return, handling, or processing costs.

Examples may include:

• an incorrect or incomplete address;
• refusal of delivery without exercising a valid statutory right;
• failure to collect a package;
• repeated missed delivery attempts; or
• failure to provide information required for delivery.

Any such costs will only be applied to the extent permitted by applicable law.

Mandatory consumer rights remain unaffected.

10. Refused or Uncollected Packages

Customers should contact RealG if they wish to cancel an order or exercise a statutory withdrawal or other legal right.

Simply refusing delivery or leaving a package uncollected does not necessarily constitute a valid exercise of a statutory cancellation or withdrawal right.

Where permitted by applicable law, RealG may seek to recover or deduct reasonable and actual costs caused by a customer intentionally refusing or failing to collect a shipment.

Such costs may include return shipping, additional handling, storage, or other directly resulting logistics costs, where legally recoverable.

Nothing in this section limits mandatory statutory rights.

11. Lost Shipments

If a shipment appears to be lost, customers should contact RealG at support@realgglobal.com and provide the order number and any available tracking information.

RealG may request additional information reasonably necessary to investigate the shipment.

RealG may contact the relevant carrier, supplier, fulfillment partner, or logistics provider where appropriate.

If applicable law requires a refund, replacement, re-delivery, or another remedy, RealG will provide the legally required remedy.

12. Damaged Shipments

If a package appears visibly damaged upon delivery, customers are encouraged to take photographs of:

• the outside of the package;
• the shipping label;
• any visible damage;
• the product; and
• the internal packaging.

Customers should contact RealG as soon as reasonably possible if the product appears damaged.

Customers should retain the original packaging and shipping materials where reasonably possible until the issue has been reviewed.

Nothing in this section limits any mandatory statutory rights relating to damaged or defective goods.

13. Delivery Confirmation

Carrier tracking information, delivery scans, delivery photographs, signatures, and other carrier records may be used as evidence when reviewing delivery issues.

If a carrier records a shipment as delivered but the customer states that it was not received, RealG may request additional information and investigate the matter with the relevant carrier or fulfillment partner.

Applicable mandatory law will prevail where it provides otherwise.

14. Split Shipments & Separate Delivery Times

Some products may be shipped separately or from different fulfillment locations. As a result, items from the same order may arrive in separate packages and at different times. Separate tracking numbers may be provided.

One part of an order arriving does not necessarily mean that all items in the order have been delivered.

Different products within the same order may therefore have different shipping or delivery dates.

Customers should review all available tracking information before reporting an order as incomplete.

If an expected item has not arrived within the applicable delivery timeframe, customers may contact RealG at support@realgglobal.com.

15. Delivery to the Provided Address

Orders are generally shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that the provided address is accurate, complete, and suitable for receiving the shipment.

RealG cannot guarantee changes to the delivery address after an order has entered processing or shipment.

If an address change is requested after dispatch, the customer may need to contact the carrier directly where that option is available.

16. Delivery Estimates

Delivery estimates may be displayed on product pages, checkout pages, order confirmations, or customer communications.

Unless expressly stated otherwise, these dates or timeframes are estimates and should not be treated as guaranteed delivery dates.

Actual delivery times may vary due to fulfillment, transportation, customs, carrier operations, destination conditions, or other circumstances.

Customers who require delivery by a specific date should contact RealG before placing an order to determine whether a specific delivery commitment is available.

Any mandatory statutory delivery rights remain unaffected.

17. Force Majeure & Events Outside Our Reasonable Control

RealG may experience delays caused by circumstances outside its reasonable control, including:

• natural disasters;
• severe weather;
• floods;
• fires;
• epidemics or pandemics;
• war or armed conflict;
• government restrictions;
• customs restrictions or interruptions;
• strikes or labor disruptions;
• transportation disruptions;
• carrier disruptions;
• infrastructure failures;
• technical failures;
• supplier or fulfillment disruptions; and
• other events that could not reasonably be prevented or avoided.

Where such circumstances occur, RealG will make reasonable efforts to continue fulfilling orders and resolving delivery issues.

However, such events may affect processing and delivery times.

Nothing in this section excludes or limits mandatory consumer rights.

18. Address Changes & Order Cancellation

Customers should contact RealG as soon as possible if they need to change their delivery address or request cancellation.

RealG cannot guarantee that an order can be changed or cancelled once it has entered processing, fulfillment, or shipment.

If an order has already been dispatched, the customer may need to use the applicable return or statutory withdrawal process.

Mandatory cancellation, withdrawal, refund, or other consumer rights remain unaffected.

19. International Shipping

RealG ships worldwide where shipping services are available.

Shipping destinations, available shipping methods, estimated delivery times, and shipping costs may vary depending on the destination and the fulfillment location.

Certain destinations may be unavailable or restricted due to carrier limitations, customs requirements, transportation restrictions, sanctions, legal restrictions, or other circumstances.

If RealG determines after an order is placed that a destination cannot reasonably be serviced, RealG will contact the customer and handle the order in accordance with applicable law.

RealG sells worldwide. Customers outside the EU may be subject to different consumer protection, delivery, return, warranty, shipping, customs, tax, and import laws or requirements depending on their country of residence.

Customers are responsible for reviewing any applicable local import requirements where required by law.

20. Delivery Problems & Customer Support

For delivery-related problems, customers should contact:

Email: support@realgglobal.com

Customers should include their order number and, where applicable, tracking information and a description of the issue.

RealG will review the available information and provide reasonable assistance in resolving delivery problems.

21. Statutory Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to remove, restrict, exclude, or waive any mandatory consumer rights that apply under applicable law.

Where the laws of the customer's country provide mandatory rights that differ from this policy, those mandatory legal rights will prevail.

This policy should therefore be read together with RealG's other applicable policies, terms, and statutory consumer information.

RealG reserves all rights available to it under applicable law.

Email: support@realgglobal.com

At RealG, we want to make returns simple and fair while ensuring that our return process is clear for both our customers and our business.

This policy applies to purchases made through our online store.

Nothing in this policy excludes or limits any mandatory consumer rights that cannot legally be excluded or limited under applicable law.

1. Returns & Right of Withdrawal

For consumers in the EU and other jurisdictions where a statutory right of withdrawal applies, eligible online purchases may generally be cancelled within the applicable statutory period.

For EU consumers, the statutory withdrawal period is generally 14 days from the day on which you, or a person designated by you other than the carrier, receive the goods.

If you wish to exercise your statutory right of withdrawal, please contact us at support@realgglobal.com before returning the product.

Where no statutory withdrawal right applies, voluntary returns are subject to RealG's approval.

2. Return Shipping Costs

For change-of-mind or other customer-requested returns, the customer is responsible for the direct cost of returning the product, where permitted by applicable law and where the customer has been properly informed of this obligation before purchase.

RealG does not provide free return shipping for ordinary change-of-mind returns unless required by applicable law or expressly agreed by RealG.

We strongly recommend using tracked shipping and keeping proof of shipment.

3. Condition of Returned Products

Customers may inspect a product only to the extent reasonably necessary to establish its nature, characteristics, and functionality.

If a product has been used, installed, modified, scratched, damaged, contaminated, or otherwise handled beyond what is reasonably necessary for inspection, RealG may reduce the refund by the actual reduction in value caused by that handling, where permitted by law.

This may include:

• Installation or removal
• Scratches, cracks, dents, or other physical damage
• Modification or alteration
• Missing parts or accessories
• Damage caused by incorrect installation
• Damage caused by misuse or improper handling
• Damage caused by attempted repair
• Excessive use or wear

We do not apply an automatic fixed percentage deduction. Any deduction will be based on the actual reduction in value, where legally permitted.

4. Installation & Customer-Caused Damage

Our products are intended for specific vehicles, models, versions, or applications as indicated on the relevant product page.

Customers are responsible for carefully checking the compatibility information, vehicle model, year, version, dimensions, specifications, and other relevant information provided on the product page before placing an order.

If you are unsure whether a product is suitable for your vehicle or application, please contact us before ordering and before installation.

Customers are responsible for ensuring that products are installed correctly and in accordance with any available product information, instructions, warnings, and applicable safety requirements.

Where appropriate, professional installation is recommended.

RealG is not responsible for damage caused by the following, except where otherwise required by applicable law:

• Incorrect installation
• Improper removal
• Improper use or misuse
• Excessive force
• Use of inappropriate tools
• Modification or alteration
• Attempted repair
• Failure to follow available product instructions or warnings
• Installation or removal performed incorrectly by the customer or a third party
• Use of a product for an application for which it was not intended

If you believe a product may be defective, damaged, or unsuitable, please contact us before installing, modifying, repairing, removing, or attempting to fix the product.

Where permitted by applicable law, damage caused after delivery by customer handling may result in a reduction of the refund corresponding to the actual reduction in value.

5. Compatibility & Incorrect Orders

Product pages contain compatibility and product information intended to help customers select the correct product.

Customers should carefully review this information before ordering.

If a product was correctly supplied according to the customer's order, but the customer selected the wrong vehicle, model, year, version, size, specification, or configuration, the return may be treated as a change-of-mind / incorrect-order return, subject to applicable statutory rights.

RealG is not responsible for compatibility issues caused by information incorrectly entered or selected by the customer, where the product supplied matches the customer's order and the information provided on the product page.

If the product page contains incorrect compatibility information or RealG supplied a product different from what was ordered, the issue will be handled in accordance with applicable law.

6. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us at:

support@realgglobal.com

Please provide:

• Order number
• Description of the issue
• Clear photos of the product
• Photos of the packaging and shipping label
• Video evidence where reasonably available

We may request reasonable evidence to investigate the issue.

If the product is confirmed to be defective, damaged before delivery, non-conforming, or incorrectly supplied and RealG is responsible under applicable law, we will provide the remedy required by law.

Depending on the circumstances and applicable law, this may include repair, replacement, price reduction, or refund.

Reasonable costs required to resolve a confirmed defect or fulfillment error will be handled in accordance with applicable law.

7. Please Contact Us Before Installation

Because our products are vehicle-related accessories, installation can permanently affect the condition of a product.

If you believe there is a problem with a product, please contact RealG before installing it whenever reasonably possible.

Once a product has been installed, removed, modified, or otherwise used, we may need additional information or evidence to determine whether an issue was caused by the product itself or by installation, removal, misuse, modification, or another external factor.

Nothing in this section limits mandatory statutory consumer rights.

8. Return Authorization

Please contact RealG before sending any product back.

Do not send products to an address shown on the package, invoice, manufacturer's documentation, or shipping label unless RealG has specifically provided that address as the correct return address.

Return addresses may vary depending on the product, warehouse, supplier, fulfillment location, or country.

Unauthorized returns may cause delays in processing.

Customers are responsible for ensuring that returned products are adequately packaged for transportation. Where permitted by applicable law, RealG may take into account any damage caused by inadequate packaging when assessing the condition and value of a returned product.

9. Refunds

Once a returned product is received, RealG may inspect its condition before determining the applicable refund and any lawful deduction for actual loss in value.

Where permitted by applicable law, RealG may withhold reimbursement until:

1. the returned product has been received; or
2. the customer provides sufficient evidence that the product has been shipped back.

Refunds will generally be issued to the original payment method.

Bank or payment-provider processing times may affect when the refund appears in the customer's account.

10. Original Shipping Costs

Where a statutory withdrawal right applies, RealG will reimburse the standard delivery charge to the extent required by applicable law.

Additional costs resulting from the customer's choice of a more expensive delivery method may not be refundable where permitted by law.

For voluntary returns outside a statutory withdrawal right, original shipping costs are generally non-refundable unless otherwise required by law.

11. International Orders

RealG sells worldwide. Customers outside the EU may be subject to different consumer protection laws.

For international customer-requested returns, the customer may be responsible, where legally permitted, for:

• Return shipping
• Customs documentation
• Duties and taxes
• Other costs associated with returning the product

Where RealG is legally responsible because a product is defective, damaged before delivery, non-conforming, or incorrectly supplied, applicable law will apply.

12. Fraudulent or Abusive Returns

RealG reserves the right to investigate suspected fraudulent or abusive return activity.

This may include:

• Returning a different product
• Returning a product not purchased from RealG
• Intentionally damaging a product
• Removing or altering identifying information
• Submitting manipulated photographs or videos
• Falsely claiming that a product was defective
• Repeatedly abusing the return process
• Providing materially false information about an order or return

Where permitted by law, fraudulent claims may be rejected and appropriate action may be taken.

13. Statutory Consumer Rights

Nothing in this policy removes or restricts mandatory consumer rights applicable to your purchase.

Where this policy conflicts with mandatory applicable law, the mandatory legal requirements will prevail.

Contact: support@realgglobal.com