RealG respects your privacy and protects your personal information.

1. Information We Collect

We may collect:

• 
  Name
  
• 
  Shipping and billing address
  
• 
  Email address
  
• 
  Phone number
  
• 
  Order details
  
• 
  Payment information (processed securely via payment providers)
  

We do not store your full payment card details.

2. How We Use Your Information

Your information is used to:

• 
  Process orders
  
• 
  Provide customer support
  
• 
  Send order updates
  
• 
  Improve our store
  
• 
  Prevent fraud and abuse
  

3. Data Protection

We use secure systems and industry-standard protection to keep your information safe. Only authorized personnel can access customer data.

4. Third Parties

We may share necessary data with:

• 
  Shipping carriers
  
• 
  Payment processors
  
• 
  Technical service providers
  

Only for order fulfillment and store operation.

5. Marketing

We will not send marketing emails unless you opt in. You can unsubscribe anytime.

6. Your Rights

You may request to:

• 
  Access your data
  
• 
  Correct your data
  
• 
  Delete your data
  

Contact: support@realg.store

Last updated: February 2026

Store: RealG

Contact: support@realg.store

At RealG, customer satisfaction is important to us. Please read our return terms carefully before placing an order.

1. Return Eligibility

You may request a return within 14 days of delivery if:

• 
  The item is unused
  
• 
  The item is in original condition
  
• 
  The item is in original packaging
  
• 
  No installation damage has occurred
  

Items that have been installed, modified, scratched, or damaged during installation are not eligible for return.

2. Returns Without Product Defect (Change of Mind)

If you wish to return an item without any defect or error from our side:

• 
  The return is accepted at our discretion
  
• 
  Original shipping costs are non-refundable
  
• 
  A restocking & logistics fee applies
  

👉 Refund amount in these cases is typically 70–80% of the item price, depending on handling, processing, and shipping costs.

Customer is responsible for return shipping costs.

3. Damaged, Defective, or Incorrect Items

If:

• 
  The item arrives damaged
  
• 
  You received the wrong product
  
• 
  The product has a manufacturing defect
  

You must contact us within 48 hours of delivery with photos.

In these cases, you will receive:

✔ Full refund OR

✔ Free replacement

We cover the issue when it is our responsibility.

1. Processing Time

Orders are processed within 1–5 business days.

During peak seasons, processing may take slightly longer.

2. Estimated Delivery Time

Delivery typically takes:

1–3 weeks depending on destination and customs procedures.

Delivery times are estimates and not guaranteed.

3. Possible Delays

Delays may occur due to:

• 
  Customs clearance
  
• 
  Local postal services
  
• 
  Weather conditions
  
• 
  High shipping volumes
  

RealG is not responsible for carrier delays once the package has shipped.

4. Shipping Address

Customers must provide a correct shipping address. We are not responsible for lost packages due to incorrect information.

5. Lost or Stolen Packages

If tracking shows delivered but not received, customers must contact the carrier first. We assist but are not liable for theft after delivery confirmation.

6. Customs & Import Fees

Buyers are responsible for any import taxes, customs fees, or local duties.